DelftPrep

Privacy Policy

Last updated: November 24, 2024

1. Introduction

DelftPrep ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By using DelftPrep, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us:

  • Name and email address (when you create an account)
  • Payment information (processed securely by our payment providers)
  • Profile information you choose to provide
  • Communications with us (support emails, feedback)

2.2 Usage Information

We automatically collect certain information about your device and how you interact with our service:

  • Problem attempts and solutions viewed
  • Progress and performance data
  • Device information (browser type, operating system)
  • Log data (IP address, access times, pages viewed)
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process your transactions and send related information
  • Track your progress and provide personalized recommendations
  • Send you technical notices, updates, and support messages
  • Respond to your comments and questions
  • Analyze usage patterns to improve user experience
  • Detect, prevent, and address technical issues and fraud
  • Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

  • Payment processing
  • Email delivery
  • Cloud hosting
  • Analytics services

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

Security measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments
  • Restricted access to personal information
  • Secure password storage (hashed and salted)

6. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Update or correct your information
  • Deletion: Request deletion of your account and data
  • Portability: Receive your data in a portable format
  • Objection: Object to processing of your data
  • Withdraw Consent: Withdraw previously given consent

To exercise these rights, please contact us at privacy@delftprep.com

7. Cookies and Tracking

We use cookies and similar tracking technologies to:

  • Remember your preferences
  • Understand how you use our service
  • Improve your experience

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features.

For more information, see our Cookie Policy.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. International Users

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using our service, you consent to such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:

13. GDPR Compliance (EU Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

  • Right to be informed about data processing
  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure (right to be forgotten)
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Rights related to automated decision-making and profiling

Our legal basis for processing your data includes:

  • Contract performance (to provide our services)
  • Legitimate interests (to improve our services)
  • Legal obligations (to comply with laws)
  • Your consent (where applicable)